Why join Thynk?

Founded by a team of experienced SaaS founders and hospitality executives, Thynk is on a mission to revolutionize the 2T$ hospitality industry and become a new vertical SaaS giant, following the footsteps of Veeva and nCino. Our ambition is fuelled by a fantastic product built on top of the Salesforce platform and a spot on time to market.

We just raised a 13M$ (undisclosed) Series A from high-profile VCs (NY+EU) to scale our operations and expand to the US. Your role is key at our stage to make sure we scale the right way, it is an opportunity to have a big impact on the company.

Our customers are all over the world and so are we, with team members from 10 nationalities, based on 3 continents and 6 time zones - building a strong common culture while respecting the individual constraints of everyone in our remote-first environment.

About the role 

Your mission as a Thynk’s Systems Engineer & Project Manager is to act as the key person in charge of project delivery and customer satisfaction, across Europe.

Overall you will be supporting us to deliver our ambitious business targets for 2023 and beyond, and lead our efforts to position Thynk to achieve our long-term growth plans.

Thynk’s customers are enterprise-grade; Thynk is used by their sales, operations, and finance teams as their core solution for data management, process management and automation, and communication with their customers.

Hospitality expertise includes Sales processes (central reservation desk, RFP management, negotiated rates, block management, territory management, BoB vs. forecast vs. budget), Operation processes (pickup, reservation management, rooming list), and finance process (deposit / pro forma, participant fees, accounting items, invoicing, collection).

Thynk is built on a Salesforce platform which makes it enterprise-grade. Thynk can operate as a Salesforce OEM (Salesforce license is embedded in Thynk solution, and we provide customer environments via a TSO), or Salesforce ISV on top of existing Salesforce licenses. We follow a similar path and great achievements in other industries: Veeva in pharma, and ncino in commercial banking.

Our projects include 1) process and automation configuration, 2) feature arbitrage (roadmap versus custom flows), 3) communication template configuration to follow each customer's unique tone of voice, 4) transaction-driven critical interconnection with third parties (reservations, payments,, accounting), 5) change management, training, and onboarding management.

As change management and adoption sit at the core of the success of our project, project methodology is key. It includes a first level of documented project methodology: steering committees to set level of expectations and manage the risk, weekly project meetings, and template-based task lists and acceptance criteria.

It is a multi-project environment: each project manager manages multiple projects at the same time. The average project duration is about 6 weeks.

Key Responsibilities

• Deliver projects: Salesforce configuration, Hotel technology integration, process automation, document generation, and reporting.

• Drive multiple projects at the same time

• Apply and improve project methodology

• Bring technical expertise, and project management skills

• Operate in an international environment with projects across Europe

• Cope with both business and technical customer counterparts

• Understand customer business requirements, ROI, and customer business processes,

• Advise customers on change management, processes, and marketing impactful templates

• Advise customers on data-driven decision-making, reports, and dashboards.

• Deliver technical pre-sales, demos, and workshops.

About you

People describe you as someone 

• With strong ambition and drive - someone who strives in a high-stakes and fast-paced environment.

• A very reliable, accountable person, the cornerstone of the team.

Requirements

• Prior experience in project management in enterprise-grade, business-critical environments.

• Ability to understand customer business objectives and advise them on process, reporting, and change management.

• Methodology and business background.

• Salesforce (ADM 201 or equivalent knowledge) and/or hospitality technology knowledge (PMS: Mews, Opera, etc...)

• Tech savvy and willing to learn.

Preferred Qualifications

• Demonstrated experience in operating within a B2B SaaS environment.

• Expertise in Salesforce, and/or hospitality technology.

• Experience in an international context (ideally pan EU + US).

Our DNA

• People-first - Every day, our team focuses on our customers, their problems and how we can help them think differently about innovation. 

• Listening is Learning - We focus on understanding the problem because that is where the real value is - the technology is just the vehicle to deliver change.

• Agile Thinking - We think outside the box and disrupt the status quo by rethinking technology's role in solving problems in hospitality.